• Get Serious About Your Health

    Get access to a wellness coach via a HIPAA-compliant text-messaging & video call platform. Your dedicated coach will guide a custom treatment plan backed by the latest cannabis science and your unique needs.

  • Take the Confusion

    Out of Cannabis

    Buying and using CBD or cannabis products for medical reasons shouldn't be hard. Infused Health helps patients reach their wellness goals by defining them, tailoring treatments to the patient's individual needs, measuring their progress, and encouraging them every step of the way.

     

    Our HIPAA-compliant text-messaging first platform for cannabis coaching means patients have access to their coach and care team anytime, anywhere, from their choice of computer or mobile device.

  • We Can Help Manage Most Chronic Conditions

    1 in 3 Patients Have a Chronic Condition. It's Time to Consider Cannabis.

    Chronic Pain

    Back Pain, Migraine Headache, Neuropathy, Endometriosis & more

    Autoimmune Disorders

    Lupus, MS, Lyme disease, Arthritis, Fibromyalgia & more

    Drug & Alcohol Abuse

    Weaning off opioid medications & reducing problem drinking or drug abuse

    Cancer

    Cancer prevention for at-risk patients, cancer treatment, & cancer survivorship

  • How It Works

    1

    Sign Up For a Plan

    Choose from a monthly or annual subscription plan. You can cancel your plan at any time, and you control how your health data is used.

    2

    Meet Your Cannabis Coach

    Questionnaires will help us match you with a coach experienced with your condition or goals. You can switch your coach at any time if it's not a good fit.

    3

    Add Your Care Team

    Add your doctors, caregiver, family members or anyone else you'd like to share your progress with. More support means better outcomes for you.

    4

    Try Products Curated For You

    Surveys, coaching sessions, wearable data, and genetic testing help us determine the best cannabis and health products for you and provides feedback that your plan is working.

    5

    Get Healthy

    Contact your coach via text anytime, monitor side effects and medication interactions, and track your health through weekly reports. We help you maintain your health for the long-term.

    All Posts
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    Infused Health, PBC ("Infused") is a wellness coaching platform designed to offer secure HIPAA-compliant patient-to-wellness coach messaging and video chat, in addition to patient data capture and access and other related services and products (collectively "Infused Services" or "Services").
    
    If you use Infused Services, our website, secure portal or mobile services/apps, whether as a subscription user or as a guest, you are deemed to have accepted and shall comply with these Terms of Use ("Terms"). These Terms are a legally binding contract. By establishing an account with Infused or by accessing any Infused Services, you signify your agreement to be bound to these terms and use Infused Services in accordance with these Terms.
    
    If you do not agree to all of these Terms and do not wish to be bound by this agreement, you are not authorized to use any Infused Services or our website, secure portal or mobile services. 
    
    The terms "you," "your," "yours,", "user," "users," refer to you, the individual patient or wellness coach using Infused. When we use the terms "patient" or "patients," we are referring only to i) patients using Infused Services to receive coaching services or to test Infused or the Infused Services; or ii) other individuals using Infused Services to test Infused or the Infused Services or to administer Infused or Infused Services. Likewise, when we use the term “Individual Wellness Coach(es)” we are referring only to the individual wellness coach(es) using Infused Services to provide coaching services to patients or to test Infused or the Infused Services.
    
    If you are an Individual Wellness Coach using the Infused Services to provide healthcare services and are doing so pursuant to an agreement between Infused and a Infused Provider (as such term is defined below) with which you are associated, your use of Infused Services will be governed by these Terms. If you have previously entered into an agreement with Infused on an individual basis, then that agreement will control your use of the Infused services. 
    
    The terms "Infused," "Company," "we," "our," "ours," refer to Infused Health, PBC.
    
    Infused reserves the right to modify, edit or update these Terms at any time and for any reason. Continued use of our Services signifies your agreement to be bound by any revisions to these Terms. The date of the latest revision of our Terms is listed above.
    
    LICENSE
    By agreeing to our Terms and using Infused Services, you are granted a limited, personal, non-exclusive, non-transferable, revocable license to use Infused Services for your personal use and not for resale or further distribution. Your right to use Infused Services is limited by the Terms set forth herein.
    
    MEDICAL EMERGENCIES
    You agree and acknowledge that Infused Services are not meant for use in medical emergencies. If you are a patient and believe you may be experiencing a medical emergency, DO NOT attempt to sign into Infused. Dial 9-1-1, call your doctor or go immediately to the closest emergency department. In addition, if you are in need of follow-up care or assistance as a result of an adverse reaction to treatment or if you are unable to communicate with an Individual Medical Practitioner as a result of a technological or equipment failure, and it is NOT a medical emergency, call your doctor for assistance or go to the closest emergency department to receive an in-person medical evaluation and follow-up care.
    
    If you are an Individual Medical Practitioner, you acknowledge and agree that you will not use Infused Services to treat any medical emergencies and you will advise all patients that Infused Services are not meant for use in medical emergencies. Should a medical emergency arise during the use of Infused Services, you agree to immediately dial 9-1-1 or otherwise use the appropriate channels to resolve such medical emergency
    
    PROVIDERS
    Infused Services are offered in connection with established healthcare providers. These health systems, practices, Individual Medical Practitioner and/or other healthcare providers ("Infused Provider," "Provider," collectively "Providers") have entered into a contract with Infused to provide healthcare services using Infused Services.
    
    PRE-EXISTING RELATIONSHIP
    Each Provider and Individual Medical Practitioner is responsible for ensuring that they are in compliance with any and all applicable state and federal regulations regarding the establishment of a patient/doctor relationship. Infused cannot verify pre-existing relationship status; therefore we must rely on the Providers and Individual Medical Practitioners using our service to do so when such pre-existing relationship is required by applicable regulation.
    
    ACCURACY OF DATA
    You agree that you are solely responsible for the content of any messages that you send as well as the information that you relay to your provider as part of the registration process or in a video session, in addition to any other content that you submit or post through Infused Services. You agree that you will only submit accurate information in a full and complete manner over any of our Services.
    
    PRESCRIPTIONS
    Infused does not have the ability to directly prescribe any medication for patients using Infused Services. Any prescription offered as a result of an interaction over Infused Services is exclusively at the discretion of a Provider.  
    
    PROVIDER REFERRALS AND COMPLEX CASES
    If you are a patient, a Provider may decide to refer you to another Provider for coverage under Infused Services. Providers may maintain limited patient panels and may close their availability to additional or new users of Infused Services. Additionally, some patients' medical condition or medical history may be deemed too complex or inappropriate for Infused Services. This decision is at the sole discretion of Providers. When an Individual Medical Practitioner determines that the nature of the Infused Service renders the Individual Medical Practitioner unable to access all pertinent clinical information that a health care provider exercising ordinary skill and care would deem necessary for the practice of medicine at an acceptable level of safety and quality in the context of the particular medical encounter, the Individual Medical Practitioner shall make this fact known to the Patient prior to the conclusion of the encounter and must advise the Patient of the need for the Patient to obtain an additional, in-person medical evaluation that is reasonably able to meet the Patient’s needs. Infused Providers have the right to not accept or terminate a patient relationship over Infused Service for any reason or no reason at all.
    
    Any patient that has paid for access to Infused Services and been deemed ineligible for subscription by their Provider will be able to receive a refund for any payments provided during the timeframe they were deemed ineligible. 
    
    HIGH SPEED DATA CONNECTIVITY
    Infused Services require access to a high speed data network, either by cellular network, wireless or landline - depending on your device. It is dependent on both the patient and their Provider to ensure that they have a sufficiently fast data connection, particularly for video chat sessions. If you do not have access to a high quality data connection, please move to a different location that does before attempting to use Infused Services. It is your responsibility to ensure you have sufficient network data capacity before launching any Infused Services. Infused is not responsible for network coverage by either patients or Providers.
    
    SYSTEM REQUIREMENTS
    For Mobile Users
    
    An iOS device (iPhone 5s/iPad 4th generation) with the latest operating system updated (iOS 9+) and the native Infused (or white-labeled) iOS app installed
    An Android device (less than 2 years old) with at least Lollipop (5.1) and the native Infused (or white-labeled) Android app installed
    For Computer Users
    
    A modern desktop or laptop computer (ideally less than 3 years old)
    Operating System: PC-Windows 7+, Apple-OSX 10.6+
    Web Browser: Google Chrome and Firefox are preferred web browsers because they update automatically (Safari and
    Internet Explorer 11 are not completely compatible with Infused's video chat technology)
    High speed internet connection of at least 3.0 Mbps Download / 1.0 Mbps Upload speeds for optimal use
    COST
    Infused Services are offered to patients either under a self-pay fee-for-access subscription relationship (a “Self Pay Subscription”) or at no cost as a part of their larger healthcare plan from a health insurance company, employer or other healthcare “payer”. If you are a patient accessing Infused Services through a Self Pay Subscription, you agree that you are responsible for paying our monthly subscription fee, which may be subject to change from time to time. You agree to be solely responsible for all costs incurred by you to connect to the Infused Services, including but not limited to obtaining and maintaining all data connectivity, computer, smartphone, tablet, web camera and any other equipment necessary.
    
    INSURANCE/MEDICARE/MEDICAID
    Infused Services are not intended for reimbursement through insurance, Medicare or Medicaid. Our Providers have agreed to not submit any interaction over Infused Services for reimbursement. Infused is not an insurance product of any kind. If you are a patient, you acknowledge that Infused Services are available uniquely through our Service and are not otherwise available from your Provider.
    
    ELIGIBILITY
    You must be at least eighteen years of age to establish an account with Infused. For minors under the age of eighteen, a parent or legal guardian may establish and utilize InfusedServices on behalf of the minor. If you are entering into this Agreement on behalf of a minor, you represent and warrant that you are the parent or legal guardian of such minor and that you have the right to contract on such minor’s behalf, without obtaining the consent or approval of any other party. To the extent applicable law requires that you obtain the consent of such minor to enter into this Agreement, you represent and warrant that you have such consent. If a legal guardian establishes an account on behalf of a patient who is under the age of eighteen, the guardian acknowledges that they have received permission from the patient to access their Protected Health Information ("PHI") and interact with a doctor on their behalf. It is your responsibility to always provide truthful answers to the best of your ability and knowledge in any interaction with your Provider over Infused Services.
    
    ACCOUNT INFORMATION
    You are required to register your account under your own legal name or the legal name of the minor for whom you are maintaining an account. You are responsible for maintaining the confidentiality of your user information and password and for all activities that occur under your account and password. If unauthorized use of your password occurs or you are aware of any other security concerns/potential breaches of data security, you must notify Infused immediately at info@infusedhealth.com.
    
    You agree that you will keep your account information and email address current and up-to-date. You hereby grant Infused permission to communicate with you using this email address.
    
    RESTRICTIONS
    You must comply with all applicable laws when using Infused Services. Except as may be expressly permitted by applicable law or authorized by Infused in writing, you will not, and will not permit anyone else to: (a) upload, post, email, or otherwise transmit any content or images that we, in our sole discretion, deem inappropriate, unlawful, harmful, threatening, abusive, harassing, tortious, defamatory, vulgar, obscene, libelous, invasive of another's privacy, hateful, or racially, ethnically, or otherwise objectionable; (b) use any automated tool (e.g., web crawlers, bots, spiders) to use InfusedServices; (c) rent, lease, or sublicense your access to Infused Services to another person; (d) use, modify, sell, assign or transfer the content or reproduce, display, publicly perform, distribute, post, transmit or otherwise use this website or any of its contents in any way for any public or commercial purpose; (e) reverse engineer or decompile any software included in Infused Services; (f) circumvent or disable any usage rules or other security features of Infused Services; (g) use Infused Services in a manner that threatens their integrity, performance, or availability; or (h) remove, alter, or obscure any proprietary notices (including copyright notices) anywhere within Infused Services; (i) use Infused Services for any purpose in violation of local, state, national, or international laws; (j) distribute or post advertising or other unsolicited material to any third party; (k) impersonate any person or entity or falsely represent your identification; (l) distribute viruses or any other computer code, harmful or otherwise; (m) use Infused Services for any purpose other than their intended use. 
    
    INTELLECTUAL PROPERTY
    With the exception of the limited license explicitly granted to you in these Terms, you understand and agree that you obtain no ownership or other rights in and to any software, application, program or process used by Infused. With the exception of your PHI (as defined in our Privacy Policy), Infused retains all right, title and interest in and to, the Infused Services and any content, products, documentation, software or other materials on the Infused website, and any patent, copyright, trade secret, trademark, service mark or other intellectual property or proprietary rights within the Infused Services. Use, reproduction, copying or redistribution of Infused's logos, content or designs is strictly prohibited without written permission from Infused. You will not attempt to gain unauthorized access to the Infused's systems, and you will not modify or attempt to modify the same for any purpose whatsoever.
    
    Various aspects of Infused Services may be covered by patents, trademarks or copyrights owned or licensed by Infused.
    
    NO WARRANTY
    Your use of Infused Services, and all information, products or services contained therein, is at your sole risk. Infused Services are provided on an “as is,” “as available” and “with all faults” basis. Reliance on any information or advice offered by any Provider through Infused is at your exclusive discretion, and you assume all risk for the results or outcome of any resulting course of action. Infused does not monitor or have access to any information exchanged between patients and Providers and cannot in any way ensure the accuracy of these communications. To the fullest extent permissible under law, Infused and its managers, officers, directors, employees, affiliates, advisers, shareholders or other representatives (collectively "affiliates") disclaim all representations and warranties, expressed or implied, statutory or otherwise, including, but not limited to, warranties of fitness of title, non-infringement, purpose, merchantability and freedom from errors, bugs and/or viruses. Furthermore, Infused and any of its affiliates make no warranty to the accuracy, reliability, timeliness, usefulness, adequacy, completeness or suitability of the Infused Services or any information, recommendations or advice given by Infused Providers or any Individual Medical Practitioner.
    
    NOTICE CONCERNING SERVICES OF INFUSED COACHES
    Infused coaches are not licensed health care professionals and are not authorized to provide services requiring professional licensure, including psychotherapy. Your interactions with your Infused coach are not intended to be a substitute for professional health care advice, diagnosis, or treatment. Always seek the advice of your physician or therapist with any questions you may have regarding your physical or mental health. Never disregard professional health care advice or delay in seeking it based on any interaction with your Infused coach. Reliance on any information provided by Infused, Infused employees, or affiliates of Infused is solely at your own risk.
    
    If you think you may have a medical emergency, call your doctor or 911 immediately.
    
    LIMITED LIABILITY
    Except as expressly provided herein, in no event shall Infused’s aggregate liability for all claims of any kind, including any claims arising out of or related to these terms or your use, or inability to use, the Infused Services, whether by statute, contract, tort, or under any other theory of liability, exceed (i) the fees paid by you for the services hereunder during the twelve (12) month period immediately preceding the date on which the cause of action arose, or (ii) if you have not paid any fees for use of the Infused Services, an amount equal to $5.00 per month for every month you were receiving the Infused Services during the twelve (12) month period immediately preceding the date on which the cause of action arose.
    
    To the maximum extent permitted by applicable law, in no event shall Infused, its directors, employees, agents, or licensors be liable for any indirect, punitive, incidental, special, consequential, or exemplary damages, including damages for loss of profits, goodwill use, or data or other intangible losses, that result from the use of, or inability to use, the Infused Services or any other aspect of this agreement. Under no circumstances will Infused be responsible for any damage, loss, or injury resulting from hacking, tampering, or other unauthorized access or use of the Infused Services or your account or the information contained therein.
    
    Your exclusive remedy for any interruption or cessation of access or transmission to or from the Infused Services in violation of these terms is for Infused to refund all fees paid to Infused by you.
    
    The parties acknowledge and agree that the essential purpose of this section is to allocate the risks under these Terms between the parties and limit their potential liability given the fees collected by Infused for Infused Services, which would have been substantially higher were Infused to assume any further liability other than as set forth herein. The parties have relied on these limitations in determining whether to enter into these terms. Nothing in these Terms is intended to exclude or restrict or shall be construed as excluding or restricting (i) the liability of Infused caused by the gross negligence of Infused, its employees, or its agents; (ii) the liability of Infused for its willful misconduct; or (iii) any liability which cannot be limited or excluded by applicable law.
    
    INDEMNITY
    You will indemnify and hold Infused, and its subsidiaries, affiliates, officers, agents, and employees, harmless from any costs, damages, expenses, and liability caused by your use, misuse or non-use of Infused Services, your violation of these Terms, or your violation of any rights of a third party through use of Infused Services.
    
    If you are an Individual Medical Practitioner providing healthcare services using Infused Services, you explicitly agree, in addition to the forgoing indemnification obligations, to indemnify and hold Infused, and its subsidiaries, affiliates, officers, agents, and employees, harmless from any costs, damages, expenses, and liability caused by, resulting from, or arising out of your provision of healthcare services using Infused Services or a failure to do the same.
    
    DURATION
    These Terms enter into effect upon the date you first access or use Infused Services and/or establish an account. Infused may modify these Terms at any time. These Terms remain in effect for as long as you continue to access or utilize any Infused Services.  
    
    If you terminate your account with Infused, we may be required to maintain some aspects of your account information and related records, in compliance with the law.  Any retained records will be maintained in accordance with our Privacy Policy, even if these Terms are terminated.
    
    Either you or Infused may terminate this contract and your right to use the Infused Services at any time, with or without cause. In the event that the relationship between Infused and your Provider is terminated, Infused may communicate that to you. 
    
    These Terms and the licenses granted hereunder shall terminate without notice in the event that you (or any authorized person using your account) fail to comply with them. Upon any termination, you will destroy all copies of Infused materials in your possession and immediately cease any access to or use of the Infused Services.
    
    Upon termination for any reason, the provisions of these Terms relating to indemnification and any other provisions which by their nature should survive termination or expiration of this Agreement, shall so survive.
    
    We reserve the right to limit, modify, or discontinue, temporarily or permanently, all or a part of Infused Services without notice. We will not be liable to you or to any third party for any modification, suspension, or discontinuance of Infused Services.
    
    GOVERNING LAW; TIME LIMIT FOR CAUSES OF ACTION
    These Terms are governed by the laws of the State of California, without respect to its conflict of laws principles.   You consent to the exclusive jurisdiction of the state and federal courts located in the State of California.
    
    You and Infused agree that any cause of action arising out of or related to these Terms or Infused Services must commence within one (1) year after the cause of action accrues or such cause of action shall be permanently barred; provided, however, that the forgoing shall not apply to any cause of action arising out of or Caused by (i) the gross negligence or willful misconduct of Infused, its employees, or its agents; or (ii) any liability which cannot be limited in the forgoing manner by applicable law.
    
    SEVERABILITY
    If for any reason some section, part or parts of these Terms are deemed invalid by a court of competent jurisdiction, the remainder of these Terms will remain valid and in full force and effect.
    
    CONTACT INFORMATION
    If you have any questions or concerns about these Terms or Infused Services, please send us a thorough description by email to info@infusedhealth.com.
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    Infused Health, PBC ("Infused") has developed and operates a mobile application and Internet-based healthcare communications software platform designed to offer secure patient-to-healthcare-provider messaging and video chat, scheduling, patient data capture/access and other related services and products (the "Platform").
    
    By accepting Infused's Terms of Use, you consent to the use and disclosure of personally identifiable information provided to us as outlined in this privacy policy (the "Privacy Policy").
    
    Infused takes the utmost care when it comes to patient data security and privacy. Only your health care plan, health care plan administrator, health care providers, their approved physician call groups, specifically approved members of a healthcare provider's staff (collectively "Providers"), any Business Associates (as such term is defined pursuant to the Health Insurance Portability and Accountability Act of 1996 – "HIPAA") of a Provider, and you will have access to your Protected Health Information ("PHI"). Infused is HIPAA compliant, and we utilize industry best practices regarding data security. Infused is in compliance with all pertinent laws and regulations associated with PHI and healthcare data security.
    
    SCOPE:
    Because Infused's service enables communications between patients and healthcare providers, we request that you provide similar information to what is required when you visit your doctor's office. At registration, you will be asked to provide specific information that falls under the category of PHI; this may include the collection of contact information, as well as certain health information, including health conditions, medications and allergies. This information may be checked and confirmed by Providers for accuracy. After initial registration is complete, both you and Providers may update your health profile within Infused.
    
    Infused offers various forms of communication services, including messaging, phone and video chat, and the Platform contains an online personal health record. Your participation in these forms of communication is voluntary. Any information disclosed to any Provider via the Platform is at your sole discretion. Information provided via these communications may be used to update your personal health record.
    
    CONTACT:
    Infused may contact you by email or phone for a variety of reason, including to resolve service or billing issues, deliver information about our services, get your feedback on the Platform and our services, analyze site usage, provide you with administrative or system messages, or as otherwise described to you at the time of contact.
    
    BILLING:
    Infused may request financial information from you. At registration, you may be required to provide credit card information to complete your registration for our service. This information is used for billing purposes. Please be sure to keep any such payment information up-to-date to guarantee continuity of service.
    
    USE OF DATA:
    Infused does maintain personal non-PHI information in an administrative account for record keeping purposes, including but not limited to name, address, email address and phone number. We may also maintain records dealing with site usage and activity, some of which are required for security purposes.
    
    PRIVATE COMMUNICATIONS:
    Certain communications (for example, messages) are recorded and maintained by Infused. Infused will not edit the content of the communication between you and any Provider. We consider these communications to be personal and private and will not use or disclose these communications except as provided for in this Privacy Policy or where required by law.
    
    Based on our Terms of Use, Infused reserves the right to terminate the account of any user for sending offensive, threatening, abusive or otherwise unacceptable communications via the Platform or otherwise.
    
    DATA INTEGRATION:
    Providers may utilize medical or other information contained in your medical records or patient files to update or supplement your health profile or other information about you within the Platform. In addition, information about you (including but not limited to PHI) may be shared via electronic or other forms of integration between the Platform and various systems used by Providers or other healthcare organizations (for example, medical record-keeping/storage systems, Electronic Health Records, Electronic Medical Records, health information exchanges and billing systems).
    
    HIPAA & DATA SECURITY:
    Infused is in compliance with HIPAA and with all pertinent laws and regulations associated with the storage and transmission of PHI. All data is encrypted both in transit and at rest, whether on our servers or your mobile device or computer.
    
    TRACKING:
    Infused may collect and store: (i) the IP address of the computer you are using; (ii) the domain and host name from which you access the Internet; (iii) your browser software and your operating system; (iv) the date and time you access the service; and (v) the Internet address of the Web site from which you directly linked to Infused. Infused uses this log file information to analyze trends, administer the Platform, monitor service traffic and usage patterns for internal security purposes, and to help make the Platform function in an optimal manner.
    
    THIRD-PARTY SERVICES:
    Infused may work with third-party vendors in making the Platform available. It is our policy to ask companies with whom we do business to support the same privacy policy we do. These third parties are not allowed to use personally identifiable information except for the purpose of providing services to Infused.
    
    Infused will not disclose personal information (contact, health and/or billing) to third parties other than as provided for in this Privacy Policy, except when we believe in good faith that the law requires it or you have otherwise consented to additional use or disclosure of the information.
    
    RESALE OF DATA:
    Infused will not sell, share or disclose any of your PHI that is exchanged or stored within the Platform to any third parties in ways different than from what is disclosed in this Privacy Policy. We do not have the ability to access any of your PHI on a dis-aggregated basis.
    
    We will never resell or rent your contact information to third-parties.
    
    AGGREGATED DATA:
    Infused may use non-identifiable anonymous data that is taken from your personal health profile and combine it with other anonymous data. In aggregate this data may be provided or sold to third parties. This data will not identify you but will be used as statistical information to determine things like user demographics and usage patterns. Infused may also use aggregated data within Platform to better understand the needs of you and other users.
    
    PASSWORDS:
    You should make sure to create and use a password to access the Platform that is both sufficiently complex and private to ensure security. Some of our mobile services may also require a pincode in addition to a password. Do not disclose your password or pincode to any third parties. An Infused representative will never ask you for your password or pincode.
    
    For convenience, Infused may allow you to stay signed in to our service for short periods of time, after which you will be logged out. You may be required to periodically reset your password or pincode for security purposes.
    
    Infused advises that you periodically change your password and any pincodes for security purposes.
    
    CONTACT:
    If you have any questions or concerns about this Privacy Policy or about Infused Health's approach to the privacy of your data in general, please email us at privacy@infusedhealth.com.